Refund & Return Policy

1. Custom Products & General No-Refund Rule

• All products sold on FakeIDs.com are customized to your specifications (name, photo, design elements).
• For this reason, once production starts, refunds are generally not available.
• “Change of mind” refunds are not accepted after customization begins.
• We strongly recommend reviewing all details carefully before confirming your order.

2. Refund / Replacement Eligibility

You may qualify for a refund or replacement in the following circumstances only if the issue falls under one of these categories:

We reserve the right to inspect returned items before approving a refund or replacement.

We may request additional proof (photos, unboxing video, etc.) to verify the claim.

3. Situations Not Eligible for Refund

Refunds or replacements will not be granted under these conditions:

• The product was made exactly according to the customer’s specifications and no misprint or defect exists.
• Incorrect or incomplete information was entered by the customer (typos, wrong image, wrong spelling).
• Shipping delays caused by customs, postal services, or third-party carriers.
• Items seized, held, or withheld by customs or law enforcement in the destination region.
• The novelty item was misused or used in illegal or fraudulent ways.
• The return window has expired.
• The product has been altered, damaged after delivery, or used improperly.

4. No Physical Returns

Because of the customization involved, we do not accept returns of the physical product unless specifically approved in the context of a defect or damage claim. Instead, we may issue a replacement or refund (as described above) without requiring the return of the item.

5. Cancellation Policy

• You may cancel your order within 24 hours of placing it if production has not yet begun.
• After production begins, cancellation is not possible except in the rare cases of error or defect.
• To request cancellation, contact us at Contact Us with your order number and reason.

6. Inspection & Approval Process

When you submit a refund or replacement request:

• Provide your order number, name, and the issue.
• Attach clear photos of the product, packaging, and damage or defect.
• Wait for our inspection team reply (typically within 3–5 business days).
• If approved, we will process the refund or replacement.

Refund processing may take 7–10 business days depending on the payment method and banking systems.

7. Shipping Costs & Responsibility

• If the refund or replacement is due to our error (defective, damaged, wrong item), we will cover the cost of return shipping or replacement shipping.
• For issues that are not our fault, the customer bears all return/shipping costs.
• If a product is replaced, any additional shipping cost to the customer will be clearly communicated before finalizing.

8. International Orders & Legal Risks

We primarily service U.S. — domestic orders. International orders are accepted only at our discretion and may be subject to cancellation or review due to legal or regulatory concerns.

For international orders:

• The buyer is responsible for customs, import duties, taxes, or fees.
• If the product is seized or contained in transit, we are not liable.
• Refunds will be considered based on our eligibility criteria and after verifying that local laws were not violated.

9. Dispute & Consumer Protection Guidelines

• In jurisdictions such as India, e-commerce rules require merchants to display return/refund terms clearly, and refund defective or misrepresented items.
• In the U.S. or elsewhere, consumer protection laws may impose additional obligations; if a local law mandates a refund in certain cases (e.g. defective goods), we will comply to the extent feasible.
• For customers in India or subject to Indian e-commerce law, we are required to, among other things, provide mechanisms for grievance redressal, handle complaints within timeframes, etc.

10. How to Request a Refund or Replacement

To submit a claim:

• Email our support team via the Contact Us form with:
• • Order number
  • Name & email used for purchase
  • Description of issue
  • Clear photos or supporting evidence 
• We will respond within 3–5 business days with instructions or status.
• Once an approved refund is processed, funds are returned to your original payment method (or alternative if stipulated).

11. Final Disclaimer

All products sold by FakeIDs.com are novelty items for entertainment, collectible, or prop use only. They are not legal identification documents and must not be used for illegal or fraudulent purposes.